FAQ

WHAT COUNTRIES DO YOU SHIP TO?

 Currently we are only taking orders and shipping within the United States.

WHAT SHIPPING SERVICE DO WE USE?

We use UPS ground

WHEN WILL MY ITEMS SHIP?

Your items will ship out within 3 – 5 business days.

WHAT PAYMENT METHODS ARE AVAILABLE?

 We accept all major credit cards, and PayPal.

I RECEIVED A BROKEN OR DAMAGED ITEM WHAT SHOULD I DO?

Please contact us at info@premeusa.com, and we will respond with an answer within 48 hours.

CAN I CHANGE MY PRODUCT SIZE?

Please contact us at info@premeusa.com, and we will respond with an answer within 48 hours.

REFUND

If the item doesn’t fit and you would prefer a refund we will credit you back on the card you used for the purchase. However, shipping costs will not be refunded.

RETURNS 

While we take pride in all of our Preme products, if you are not satisfied with your online purchase we are happy to assist you with a return. We gladly accept the return or exchange of unworn, unwashed or defective merchandise for up to 14 days after the shipment. Please ship all returns to:

PREME Returns

485 Barell Avenue 

Carlstadt, NJ, 07072

Preme merchandise purchased from other retailers, including department stores, must be returned to the store from which it was originally purchased and is subject to the return policy of the originating retailer.

How long do returns take to process

Returns take 3-7 business days to be processed.

SALE ITEMS

Sorry, no refunds or exchanges on sale items, (but if it is a faulty item we will do our best to fix the fault). Please email us at info@premeusa.com if you have questions before you buy!